Smishing training: Same Text, Two Phones

Smishing training in a 2:35 animated story. It covers SMS and messaging-app scams: delivery fees, bank alerts, fake support. In English and Arabic, with captions you can switch on or off, and a scenario quiz at the end.

What your team will learn

Identify three red flags in a delivery-fee text: a sender that is a mobile number, a link that is not the courier's own site, and a small fee due today.
Check a delivery or bank text through the courier's own app or the number on the back of your card, never through the link or number in the text.
State that you never read out or forward a code, because a real bank or support team will never ask for it, and that you hang up and call back on a number you already know.
Respond to a friendly 'wrong number' or 'support' chat by not replying, then blocking and reporting it, and report a text about work to your security team.

The story

“Same Text, Two Phones” is the story at the heart of this course. Grace (social media manager) is the lead character; the learner watches the situation unfold, spots the warning signs, and sees the right thing to do. Set in Nakhlora Group, a fictional Gulf company.

Sample quiz question

Grace really is expecting a parcel when a text asks her to pay AED 6.50 to redeliver it. What should she do?

Pay it: AED 6.50 is too little to be worth a scam.
Open the link, and pay only if it shows her parcel.
Check her parcel in the Parcelia app she already has.
Reply to the text and ask for her tracking number.

Correct answer: Check her parcel in the Parcelia app she already has.

Why: Check in the courier's own app, or a site you type yourself, never through the text's link. Paying through the link hands her card details to the scammer.

Full transcript

Transcript of the English video. The Arabic transcript is on the Arabic page.

Same Text, Two Phones [0:02] Grace: Pay to redeliver? But my parcel's coming today. [0:06] Grandpa: A parcel? I haven't ordered anything. Nonsense. [0:11] Narrator: One text, two phones, the same second. Scam texts like this are called smishing. Can you spot the red flags? [0:24] Grace: It's from a mobile number, not Parcelia. And that link isn't their site. [0:30] Grace: Their own app says out for delivery, nothing to pay. A small fee, due today, to make me pay without thinking. [0:40] Narrator: A delivery fee? Check in the courier's own app, or type its site yourself. Never use the link. [0:50] Grandpa: My card, blocked? My pension goes on that card! [0:56] Scammer: Crescent Savings, fraud team. Mark speaking. Don't worry, sir, we'll sort this out together. [1:02] Scammer: I've just sent you a code. Read it out to me, and your card's unblocked. [1:10] Grace: Grandpa, it's me. Did you get a parcel text too? It's a scam. Don't touch it. [1:17] Grandpa: I'm on with the bank, dear. My card's blocked. The man needs the code they sent. [1:23] Grace: Don't read it out. Hang up, Grandpa, and call back on a number you already know. [1:30] Grandpa: He sounded so kind, and I was frightened. I nearly did. [1:36] Grace: Turn your card over. That number is the bank's own. We'll call it together, on speaker. [1:44] Bank: Crescent Savings Bank. Your card isn't blocked, sir, and we'd never ask you for a code. Let's check your account together. [1:53] Narrator: A bank alert says call or tap? Call the number on the back of your card. [2:01] Narrator: Never read out or forward a code. A real bank or support team will never ask for it. [2:08] Narrator: A friendly 'wrong number' or a 'support' chat? Don't reply. Block it, and report it. [2:16] Narrator: A text about work? Report it to your security team. [2:21] Narrator: One habit: a text says pay, tap or call? Check through the app you have, or a number you already know.

Key facts

Length (English)	2:35
Length (Arabic)	2:56
Languages	English · العربية
Captions	WebVTT
Quiz bank	14
Questions shown	10
Pass mark	80
Lead character	Grace — social media manager
LMS id	2044