Social engineering training: The Dream Client

Social Engineering training in a 2:40 animated story. It covers The levers behind scams (authority, urgency, reciprocity); pretexting. In English and Arabic, with captions you can switch on or off, and a scenario quiz at the end.

What your team will learn

Identify four common pressure levers in social engineering (liking, reciprocity, authority and urgency) in a chat, a phone call or an email.
Explain pretexting: a made-up story that makes each request feel normal, even when it comes from a real address with no links and several channels agree.
Check a request with the person it names, through a channel you choose (a number or address you already know, not one the requester gave), hold it if you can't reach them, and keep internal details to yourself until you have.
Report a social engineering attempt to the security team, even when nothing was given away.

The story

“The Dream Client” is the story at the heart of this course. Rob (sales coordinator) is the lead character; the learner watches the situation unfold, spots the warning signs, and sees the right thing to do. Set in Nakhlora Group, a fictional Gulf company.

Sample quiz question

A friendly visitor on the sales chat asks Rob who approves new client accounts, and whether Faisal is around this week. What should Rob do?

Answer both straight away, because fast replies win new clients.
Give a short answer, with no phone numbers or emails.
Keep internal details, like who's away, to himself until he's checked.
Reply to her, since she named Faisal and must know him.

Correct answer: Keep internal details, like who's away, to himself until he's checked.

Why: Who approves what and who is away look harmless, but they are a map for an attacker. Keep them to yourself until you've checked.

Full transcript

Transcript of the English video. The Arabic transcript is on the Arabic page.

The Dream Client [0:00] Rob: “Fastest sales team in the Gulf.” I'll take that! [0:05] Narrator: Lubna asks who approves new accounts, and if Faisal's around. Rob answers both. [0:12] Prospect: Rob, I've told our sister company about you. Big order coming! Could you email me your rate card? [0:19] Narrator: Then the big one: the whole client list by five. Faisal agreed, she says. [0:26] Rob: Faisal agreed... and she did pass my name on. [0:30] Karim: Rob? Lubna from Halvora just called. She says you gave her my name. Is that right? [0:37] Rob: Yes. This morning, in the chat. [0:42] Rob: Layla, someone's been tricking me. I sent our rate card, and nearly our client list. [0:48] Layla: You stopped in time. No client needs our whole list. With it, she could email all 140 in our name. [0:57] Narrator: One story, three channels, four levers that push you to say yes. Can you spot them? [1:09] Layla: Flattery first. It felt good, so you wanted to help. [1:13] Rob: Then she did me a favour, so I felt I owed her. [1:18] Layla: Then Faisal's name: too senior to question. And you'd told her he was away. Can't reach him? It waits. [1:26] Rob: And five o'clock, so I wouldn't stop and check. [1:30] Layla: Her address was real, no links. Every channel agreed: she ran them all. The lie was the story. That's pretexting. [1:41] Rob: Small things first, so the big one felt normal. [1:46] Narrator: Same levers, any channel, even face to face. Flattered, rushed, scared, or feel you owe them? Pause. [1:56] Rob: I messaged Faisal. He's never heard of them. [2:00] Narrator: Check it through a channel you choose: a number or address you already know, not one they gave you. [2:08] Layla: Small details are a map for attackers. Until you've checked, keep internal details, like who's away, to yourself. [2:16] Narrator: Report it to your security team, even if you gave nothing away. [2:21] Layla: Your report and Karim's matched, so we've warned Sales and Finance. [2:27] Narrator: One habit: pushed to say yes? Pause, and check it through a channel you choose, or contact your security team.

Key facts

Length (English)	2:40
Length (Arabic)	3:14
Languages	English · العربية
Captions	WebVTT
Quiz bank	15
Questions shown	10
Pass mark	80
Lead character	Rob — sales coordinator
LMS id	2040