Physical security training: Sign in Person

Physical Security training in a 2:34 animated story. It covers Tailgating, visitors, fake couriers. In English and Arabic, with captions you can switch on or off, and a scenario quiz at the end.

What your team will learn

Identify three clues of a fake delivery: a box with no carrier label or tracking number, a courier who walks past the front desk, and 'urgent, sign in person' for a named senior colleague.
Keep a staff gate closed behind you: hold it for no one, and kindly ask the person to badge in or send them to the front desk.
State the desk rules: deliveries stay at the front desk and the person comes down; visitors sign in, wear a badge and are escorted; anything odd is reported to your security team.

The story

“Sign in Person” is the story at the heart of this course. Mona (office manager) is the lead character; the learner watches the situation unfold, spots the warning signs, and sees the right thing to do. Set in Nakhlora Group, a fictional Gulf company.

Sample quiz question

A courier calls out, 'It's a sign-in-person one, I'll take it straight up!' and walks past the front desk. What should Mona do?

Let him go up, since the label says it must be signed in person.
Ask him to leave it at the desk, and call the person down.
Phone Level 27 so someone can meet him when he gets there.
Check his jacket shows a courier's name, then let him go.

Correct answer: Ask him to leave it at the desk, and call the person down.

Why: Deliveries stay at the front desk, and the person comes down to collect. 'Sign in person' doesn't change that.

Full transcript

Transcript of the English video. The Arabic transcript is on the Arabic page.

Sign in Person [0:01] Courier: Right. Mr Al Harthy, Level 27. Sign in person. [0:10] Courier: Morning! It's a sign-in-person one. I'll take it straight up! [0:15] Faisal: Yes, I'm in the building. Two minutes, I'm on my way up. [0:19] Courier: Thanks, sir! Heavy one, this. [0:27] Visitor: Idris Okoye, here to see Mr Al Harthy. Do I sign here? [0:32] Mona: Good morning! Deliveries stay here at the desk, please. Sir? [0:38] Narrator: Can you spot it? Three clues this courier isn't what he says. [0:50] Mona: Sami, it's Mona. A courier's heading for gate 2. No carrier label on that box, and he walked straight past me. [0:59] Mona: It's 'sign in person' for Faisal, and he's just followed Faisal through. Meet him at the lifts? [1:07] Sami: Morning! Deliveries wait at the front desk, and the person comes down to sign. I'll walk you back. [1:14] Courier: No problem. I'll leave it here and come back for the signature. [1:20] Narrator: 'Urgent', 'in person', a big name: clues, not passes. Anything odd? Report it to your security team. [1:30] Sami: Good call, Mona. Past the gates, nobody checks again. The box stays here, unopened, until we've checked it. [1:38] Narrator: Deliveries stay at the front desk, and the person they're for comes down. Visitors sign in, wear a badge and are escorted. [1:48] Faisal: Mona, that was me at the gate. I'm sorry. I held it because it felt rude not to. [1:55] Mona: Asking kindly is good service, not rude. Next time, just let it close. [2:03] Narrator: Someone behind you at the gate? Don't hold it. Kindly ask them to badge in, or send them to the front desk. [2:12] Faisal: Two parcels, signed for at the desk. Mr Okoye, welcome. I'll take you up myself. [2:20] Narrator: One habit: don't hold the door. Everyone uses their own badge. No badge? The front desk. Anything odd? Contact your security team.

Key facts

Length (English)	2:34
Length (Arabic)	3:04
Languages	English · العربية
Captions	WebVTT
Quiz bank	14
Questions shown	10
Pass mark	80
Lead character	Mona — office manager
LMS id	2039