Mobile security training: What the Finder Saw

What the Finder Saw [0:01] Narrator: A late metro. A stranger finds a phone on an empty seat. [0:06] Narrator: It's locked. No message text shows. Just one line: lost phone, please call. Why? Because of 21:03. [0:21] Emma: Omar, it's Emma. I left my work phone on the metro. My fault: I put it down on a seat. [0:29] Omar: Thanks for calling straight away. I've marked it lost: it's locked now, and shows a number to call. [0:36] Omar: Your mail was on that phone, so change your password now. If nobody hands it in, we can wipe it. [0:44] Narrator: Lost your phone? Tell IT Support or your security team at once: they can lock or wipe it. Then change your password. [0:55] Narrator: So how did she lose it? At 20:49, on the train home, a sticker caught her eye. [1:03] Narrator: Can you spot it? Look at the address, and at what it asks you for. [1:13] Emma: That's not the metro's address. And a ride survey wants my work sign-in? No. [1:19] Narrator: A QR code is a link. Check the address before you open it, and never sign in from a sticker or poster. [1:28] Narrator: That's how she lost it: she put the phone down to find her travel card, and her stop came. [1:40] Narrator: And why could the stranger see nothing? Her phone was set up long before that night. [1:49] Emma: From a link? No. I'll get the metro's app from the store. [1:54] Narrator: Get apps only from the official store, or your company's app portal. Never from a link. [2:00] Narrator: Lock your phone with a PIN of six digits or more, and hide message previews. Keep updates on automatic, too. [2:09] Narrator: That's why, at 21:20, the stranger saw only a lock and a number to call. [2:16] Narrator: One habit: lock your phone with a PIN, and report it the minute you miss it.