Patching training: Nobody Told IT

Patching & Updating training in a 2:27 animated story. It covers Apps, browsers and plug-ins; the company patch process; end-of-life software. In English and Arabic, with captions you can switch on or off, and a scenario quiz at the end.

What your team will learn

State what "no longer supported" (end of life) means: the maker has stopped fixing it, so every new hole stays open and you should stop using it.
Report an unsupported or never-updated device or program to IT Support the first time you see it, without assuming someone else has, and use an up-to-date device until IT updates or replaces it.
Describe your part in the company patch process: let tested updates install and relaunch when asked, and update apps, browsers and plug-ins only through their own settings or Nakhlora Apps, never from a pop-up on a website.

The story

“Nobody Told IT” is the story at the heart of this course. Omar (IT support lead) is the lead character; the learner watches the situation unfold, spots the warning signs, and sees the right thing to do. Set in Nakhlora Group, a fictional Gulf company.

Sample quiz question

The browser on the room PC shows: "This browser is no longer supported. It won't get security updates." What does that tell Rob?

It still works safely; it just won't get new features.
Its maker has stopped fixing it; new holes stay open.
IT has been told automatically and will update it soon.
It will update itself the next time the PC restarts.

Correct answer: Its maker has stopped fixing it; new holes stay open.

Why: No longer supported means the maker won't release any more fixes. Every hole found from now on stays open, so it isn't safe to use.

Full transcript

Transcript of the English video. The Arabic transcript is on the Arabic page.

Nobody Told IT [0:01] Rob: Two percent, and my client's already at reception. I'll use the room PC. [0:06] Narrator: Rob has seen this message before. So has everyone who uses this room. He closes it again. [0:14] Omar: Rob, stop. Don't sign in on that one. [0:18] Narrator: IT's new network check found this computer this morning. It isn't on IT's list at all. [0:24] Rob: It's just the room PC. Everyone uses it. [0:28] Omar: The screen supplier set it up three years ago, with updates switched off. It was never added to ours. No fixes since. [0:38] Omar: That warning you just closed. How long has it been showing? [0:43] Rob: Weeks. I thought someone had told you. I should have. [0:47] Omar: Thirty-one meetings here in five weeks, and not one report. Everyone thought that. Nobody did. [0:56] Omar: No longer supported means its maker has stopped fixing it. Every new hole stays open. So we stop using it. [1:06] Narrator: That's called end of life. This PC's holes are public, and criminals use them. A password typed on it could be stolen. [1:16] Omar: It stays offline until we replace it. Use this spare laptop. It gets our updates, and you're still on time. [1:25] Rob: Honestly? I thought updates were just new features. [1:28] Omar: Many are security fixes. We test them and send them out. Your part: let them install, and relaunch when asked. [1:37] Rob: What about my apps and plug-ins? [1:39] Omar: They need updates too: from their own settings, or our app store, Nakhlora Apps. Never from a website pop-up. [1:49] Rob: The Palm Room PC shows the same message. I'm telling you now, not later. [1:55] Omar: Thanks, Rob. That's all it takes. I'll take it offline now. [2:01] Rob: Right on time. Please, come in. [2:04] Narrator: No longer supported? Stop using it. Tell IT Support straight away: they can only fix what they know about. [2:13] Narrator: One habit: when something's no longer supported, don't assume someone else has told IT. Tell IT Support, or contact your security team.

Key facts

Length (English)	2:27
Length (Arabic)	2:57
Languages	English · العربية
Captions	WebVTT
Quiz bank	14
Questions shown	10
Pass mark	80
Lead character	Omar — IT support lead
LMS id	2060